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Privacy Policy

Last Updated: October 2025

 

At ENOVA.pk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us on WhatsApp, or submit forms related to our solar, battery, and DC motor products.

1. Who We Are

Our website address is: https://enova.pk.

ENOVA provides solar energy systems, lithium batteries, inverters, and DC motors across Pakistan.

For privacy-related concerns, contact us:

 

2. Information We Collect

A. Information You Provide Directly

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • City and project details
  • Product preferences (e.g., 12V DC motors, lithium batteries, solar systems)

B. Automatically Collected Data

  • IP address and browser type
  • Pages visited and time spent
  • Device type and operating system
  • Referral source (e.g., Google, Facebook)

 

3. How We Use Your Information

  • Responding to inquiries and quotations
  • Providing product and service information
  • Booking installation or service appointments
  • Improving website performance and marketing relevance
  • Sending updates or offers related to ENOVA products (optional)

We do not sell, rent, or trade your information with any third parties.

 

4. Cookies and Tracking Technologies

We use cookies and analytics tools (e.g., Google Analytics and Meta Pixel) to understand website performance and user behavior.

  • Cookies help us remember preferences and measure advertising effectiveness.
  • You can disable cookies in browser settings; some features may not function properly.

Learn more:

 

5. WhatsApp and Communication Policy

When you contact us via WhatsApp, we collect your name, number, and inquiry details solely for communication and quotation purposes.

ENOVA representatives may use this data to:

  • Share price lists, catalogues, or specifications
  • Confirm installation or service requests
  • Offer product guidance and technical support

You may request deletion of your conversation or data anytime.

 

6. Data Security

We take your privacy seriously and use:

  • Secure servers and SSL encryption
  • Limited internal data access
  • Regular malware and security audits

While no system is completely secure, we follow industry best practices to safeguard your data.

 

7. Data Retention

  • Inquiry and quote data: up to 12 months
  • Purchase and warranty data: up to 10 years
  • Analytics data: anonymized after 24 months

 

8. Your Rights

You can:

  • Request a copy of your personal data
  • Request correction or deletion of your information
  • Opt out of marketing communication

To exercise your rights, email us at [email protected] with the subject “Privacy Request.”

 

9. Embedded Content and Third-Party Links

Our site may include embedded videos, articles, or social posts. These third-party platforms (e.g., YouTube, Facebook) may collect data according to their own privacy policies. We recommend reviewing their privacy policies before interacting with embedded content.

 

10. E-Commerce and Payment Security (if applicable)

If you purchase through our website or pay for a service:

  • We collect limited billing and delivery information.
  • Payments are processed securely via trusted third-party gateways.
  • ENOVA does not store credit/debit card details.

 

11. Compliance with Pakistan Law

ENOVA.pk complies with data protection and electronic communication standards outlined in the Prevention of Electronic Crimes Act (PECA) 2016 and related Pakistani laws.

 

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after updates indicates agreement to the revised terms.

 

13. Contact Us

For privacy inquiries, please contact:

  • Email: [email protected]
  • Phone: +92 XXX XXXXXXX
  • Address: ENOVA Energy – Karachi, Pakistan